Trying to sell a SaaS product is very different from regular sales training. Unlike other industries, a lot more has to happen after the initial first sale. To be successful long-term, SaaS companies need to always be working on customer retention and creating lasting customer relationships.
These factors inevitably influence the structure of online training for SaaS sales. If your sales team isn’t trained with these unique needs in mind, it can be difficult to generate repeat sales and increase customer loyalty. It’s crucial that your sales training emphasizes the importance of the bigger picture in relation to your SaaS business goals.
To help give you an idea of what should be included in your SaaS sales online training, here are 3 tips for maximizing the effectiveness of your sales team.
Your SaaS sales training should be highlighting the importance of building trust with your customers. The competitive SaaS industry makes it easy to lose a customer’s trust, so this should be a priority in training sessions. Focus on training your sales team in the art of active listening, which will make customers feel heard and understood.
Make sure the information being communicated to the client is accurate and reliable, which will also help build trust. Using call recordings in practice workshops and then discussing what could have been done differently is a great strategy.
Another key part of any SaaS sales online training program is the focus on creating solutions for customers. Your SaaS product or service needs to be in alignment with people’s pain points, which makes it easier for sales reps to create solutions for clients.
Oftentimes, the solution to their problem may not be obvious to potential customers, so it’s important that your training empowers the sales team to show new users how your SaaS product can help them.
The emphasis should be on seeing a sale as a continuous relationship, not just a one-time thing. A user’s needs can change over the time they use your product, so your sales team needs to be ready to present new solutions if needed.
Using data in your SaaS sales online training can be a huge boost to the success of your program. There are many examples of how utilizing data in sales training can make the sales process more effective.
Data that shows how customers are using your product can give insights into whether users are getting the most out of your offering. If not, the sales team can be trained on how to help them achieve best results. Data can also be used to improve sales skills, like what approaches customers respond best to, and how long a sales call should be.
The Saas industry requires a unique way of approaching sales. Unlike traditional marketing and advertising, the work isn’t done once a purchase is made. If your sales training doesn’t factor in the importance of things like customer retention and customer loyalty, it can be extremely difficult to generate repeat revenue. By incorporating the three topics above into your SaaS sales online training program, you’ll be on your way to building a lucrative sales approach that lasts.
Contact us today to learn more about how we can help you train employees for success at your SaaS company.